Community score card approach in Rwanda

As part of the five-year (2016-2020) programme ‘Every Voice Counts’, CARE International in Rwanda and its partner organization Pro-Femmes are using a citizen-driven social accountability measure, called the Community Score Card (CSC), to improve services related to the health, security, and protection of victims of gender based violence (GBV), strengthen the voice of citizens and promote accountability among public authorities and service providers.

This case story is based on a series of interviews with several stakeholders involved in the CSC process, just after the first year of implementation. During the interviews, the stakeholders reflected amongst others on the uniqueness, the results and the challenges of the process. In the future, the Rwanda team aims to improve CSC towards making it more inclusive and effective in generating information and opportunities for evidence-based advocacy.